Boosting Efficiency and Saving Time: How Mortgage Virtual Assistants are Revolutionizing the Industry
In today’s fast-paced world, time is the most valuable commodity. With the advent of technology, industries, and companies are always seeking novel ways to boost efficiency and save time. The mortgage industry is no exception. This sector is experiencing a remarkable transformation with the integration of Artificial Intelligence (AI), particularly in the form of virtual assistants. These AI-powered tools offer significant benefits including streamlined processing, quicker closings, and exceptional customer service.
A New Era in Mortgage Industry: Meet Your Virtual Assistant
In an industry known for its complex processes and paperwork, the emerging trend of using Mortgage Virtual Assistants (MVAs) is creating waves. These smart tools are programmed to automate the repetitive tasks involved in mortgage processing, such as gathering customer information, managing applications, scheduling appointments, and even addressing basic customer queries. The automation of these tasks frees up valuable time for mortgage professionals, enabling them to focus on more strategic aspects.
Deloitte, in a recent study, found that organizations utilizing AI have seen a 20% reduction in time spent on administrative tasks. Moreover, the report anticipates that by 2021, automation could save businesses $4 trillion annually. Evidently, AI and MVAs are set to redefine operational efficiency in the mortgage landscape.
From Application to Closure: Speed Matters
A key aspect where MVAs are making a significant impact is the loan closing process. Typically, it takes anywhere from 30 to 60 days to close a mortgage loan, a timeline that can frustrate many customers. With MVAs, the closing process can be expedited significantly.
According to a 2020 report from Ellie Mae, using AI to automate the loan origination process can decrease the closing time by as much as 20%. The same report found that lenders who used automation technology had a 68% higher loan application completion rate.
The reason behind these time savings is simple: MVAs eliminate unnecessary delays caused by human errors or fatigue. They work 24/7 without a break, ensuring speedy and mistake-free operation. Thus, borrowers get quicker approvals, and lenders close more loans much faster.
Enhancing Customer Experience
A significant benefit of MVAs is the enhancement of customer experience. Many customers find the mortgage process daunting due to its intricate procedures and terminology. MVAs, with their integrated chatbot function, can answer questions and guide customers through the mortgage process in simple language, anytime.
Additionally, multiple studies indicate the growing acceptance of AI-based customer service. The 2019 NewVoiceMedia report revealed that 25% of people prefer to have their queries handled by chatbots. The reason? Speed and convenience. Furthermore, the report predicts that by 2023, businesses will save $11 billion annually through the use of chatbots and AI.
The Myths Debunked
The rise of MVAs has also sparked a wave of concerns and myths. One of which is the fear of job losses. While it’s true that MVAs automate manual tasks, eliminating the need for human intervention for these tasks, they won’t replace mortgage professionals entirely. Instead, they free professionals to undertake more complex tasks requiring human touch and judgment. Experts assert that using AI and automation will create a wealthier, more productive, and integrated mortgage industry.
Mortgage Virtual Assistants are reshaping the mortgage industry by boosting efficiency and saving time. They are expediting the loan closure process, enhancing customer experience, and debunking the myths associated with job losses. Companies that embrace this change will stay competitive and efficient in an increasingly digital world.
As with any profound transformation, adoption of MVAs may pose initial challenges. However, keeping an open mind and focusing on the long-term benefits, such as improved customer service and increased efficiency, can lead to sustainable growth for businesses. The future of the mortgage industry is transparent, simplified, and accelerated to unprecedented levels with Mortgage Virtual Assistants. And, this future is just around the corner. Get ready!